Adobe India has released recruitment
notification for filling up various vacancies at the post of Fresher Technical Support
Consultant. Interested and eligible candidates can
walk for interview. More detail given below regarding the job profile,
educational qualification, selection process, Online apply and others...
Adobe India Recruitment Details:-
Company name- Adobe
India
Location – Noida
Name of post- Technical
Support Consultant
Job category- IT/Technical
Educational qualification- Candidates must have posses BE/B.Tech (CSE / IT /
ECE / EEE / EE) from any recognized university and
board.
Candidate experience- 00 to 02 years
Candidate skills-
1. Excellent
Communication skills and computer fundamentals
2. Investigating,
diagnosing and analyzing technical problems reported by customers.
3. Communicating
with customers to understand their environment and process as closely as
possible and recreate their issues if needed.
4. Actively
strive to handle customer requests and resolve customer issues as often as
possible during the first contact.
5. Demonstrate
ownership and willingness to resolve issues in a timely manner.
6. Call
back customers waiting for follow-up in the agreed timeframe.
7. Manages
all customer communication with the appropriate level of etiquette, timeliness
and professionalism.
8. Interfacing
with internal tier three customer service personnel to determine the exact
nature of a problem and provides solution procedures for the customer when
possible.
9. Managing
and escalating customer issues to tier three / accounting / development as
required.
10. Accurately
document all customer interactions in a case tracking database.
11. Reviewing
and providing feedback regarding the knowledge base and technical support
documentation to reflect current technical information on product
12. Report
top call generators, severe issues, new emerging trends, feature requests and
common how-to questions.
How to apply- Interested and eligible candidates can walk for interview at the
given below date and time or address.
Date for Interview- 08th
Nov 2013
1. Excellent Communication skills and computer fundamentals
2. Investigating, diagnosing and analyzing technical problems reported by customers.
3. Communicating with customers to understand their environment and process as closely as possible and recreate their issues if needed.
4. Actively strive to handle customer requests and resolve customer issues as often as possible during the first contact.
5. Demonstrate ownership and willingness to resolve issues in a timely manner.
6. Call back customers waiting for follow-up in the agreed timeframe.
7. Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism.
8. Interfacing with internal tier three customer service personnel to determine the exact nature of a problem and provides solution procedures for the customer when possible.
9. Managing and escalating customer issues to tier three / accounting / development as required.
10. Accurately document all customer interactions in a case tracking database.
11. Reviewing and providing feedback regarding the knowledge base and technical support documentation to reflect current technical information on product
12. Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions.